The following booking conditions form the basis of your holiday contract with The Peaceful Giant Ltd (TPG, us, or we). They set out our respective rights and obligations and you should read them carefully. To make a booking please check availability then complete our booking form and send it to us along with your deposit. All payments should be made by cheque to The Peaceful Giant Ltd. The party leader (who must be over 18 years of age) must confirm acceptance of these booking conditions on behalf of all persons named on the booking form. The person authorised as party leader is liable for all due payments. If booking 10 weeks or less before departure the full payment must be made at the time of booking. It is essential that you take out appropriate insurance cover at the time of booking, see clause 3 below. Once we have received your booking form and payment we will confirm your holiday by issuing a booking confirmation letter and invoice. This confirmation letter will be sent to the party leader. The confirmation letter will include any special arrangements we have agreed to provide and forms part of your Holiday Contract. The letter will also include the final date by which full payment must be made. If you do not pay the balance of your holiday cost on the due date we reserve the right to treat your booking as cancelled and to levy a cancellation charge in accordance with clause 5 below. Written notice of cancellation and a cancellation invoice would be sent to you. You may pay by cheque (UK bank or building society) or by sterling bankers draft. It is a condition of booking that all our clients are covered by adequate liability, medical and cancellation insurance from the date of confirmation. You must ensure that the insurer is aware of the type of travel to be undertaken and any activities which you plan to undertake such as skiing, white water rafting etc. Please ensure you take your insurance policy on holiday with you. It is your responsibility to ensure your insurance cover is suitable and adequate for your particular requirements. Please note, pregnancy and ill health may affect your insurance cover, which should be checked at the time of booking. Should you wish to make any changes to your arrangements after they have been confirmed, you must advise us in writing. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. It may also be necessary to levy a small administration charge to process any alterations. Change of outward and/or return date of holiday is treated as cancellation and re-booking and cancellation charges may apply. Should you need to cancel your holiday once it has been confirmed, the person who signed the booking form must immediately advise us in writing. Cancellation charges will then be payable as set out below, to compensate us for the cost of making your booking, and the risk that we may be unable to re-sell your cancelled arrangements. The date on which we receive written notification will determine the level of cancellation charges applicable. The cancellation charges are expressed as a percentage of the total price payable and are as follows. More than 60 days before departure   Deposit 60-45 days before departure   50% 44-31 days before departure   75% 30-15 days before departure   85% Less than 15 days before departure   100% Depending on the reason for the cancellation you may be able to reclaim these cancellation charges under the terms of your insurance. We reserve the right to make minor alterations to holiday details before and after bookings have been confirmed. In the case of a minor or significant alteration being made we will advise you at the earliest possible date. In the event of a significant alteration, you may accept to cancel your holiday and receive a full refund. The Peaceful Giant Ltd will pay no compensation. In the unlikely event that it may be necessary to cancel a confirmed holiday we reserve the right to do so. If we do so you will receive a prompt and full refund.  We accept no legal liability and will pay no compensation in the unlikely event that we may be forced to curtail your holiday where circumstances amounting to “force majeure” occur, as set out in clause 7 below. We will do our best to minimize the effects of problems caused by force majeure but cannot accept responsibility for them. Force majeure means unusual and unforeseeable circumstance beyond our control including, but not limited to, political disputes, acts of war, threat of war, riots, terrorist activity (actual or threatened), border closures, industrial action, technical problems with machinery, transport or equipment, government intervention, natural disasters, fire or explosion, inclement weather and acts of God. We accept responsibility for ensuring that all parts of our contract with you are properly performed subject to the following exceptions. We cannot accept liability where any failure to perform, or improper performance was: a. The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or b. Those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or c. An event which either ourselves or the supplier of the services in question could not have foreseen or forestalled even with all due care. d. Activities with The Peaceful Giant Ltd. If you carry out any activities with a member of the Peaceful Giant Ltd staff, or representative of The Peaceful Giant Ltd, The Peaceful Giant Ltd cannot take any responsibility for injuries howsoever caused. At all times clients must use their own judgements based on their abilities, and all activities are at their own risk. In the event that you have cause to complain whilst on holiday with us, you should immediately bring it to the attention of the manager. By raising complaints in this way they can often be dealt with quickly so that the rest of the holiday can continue to your satisfaction. If you fail to do so you deprive us of the chance to investigate your complaint and do our best to rectify it. If you are still unhappy after your complaint or with the way the complaint has been handled you have 28 days from the end of the holiday in which to write to us with full details. We cannot accept liability if you fail to notify us of the complaint or claim, entirely in accordance with this clause. If you have a special request, please clearly note it on your booking form in the space provided. A special request will only be binding if we have confirmed in writing that it will be complied with, therefore unless we have agreed in writing to provide such a service or facility failure to meet any special request will not be a breach of contract on our part. If we undertake to pass on requests to other service providers (for instance ski schools or airlines) we cannot guarantee such requests will be met even if we have confirmed that they have been passed on.    If you have any medical condition or disability which may affect your holiday, you must advise us in writing at the time of booking giving full details. If we reasonably feel unable to properly accommodate your particular needs, we must reserve the right to decline your booking, or cancel it when we find out the full details if you fail to provide these at time of booking. We regret we are not in the position to assist you in the event of delay at your homeward point of departure. When you book a holiday with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be made at the time to us or to any third party concerned. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. For the comfort of all our guests we operate a strict no smoking policy in our premises. If in our reasonable opinion or in the reasonable opinion of any other person in authority you or any member of your party behave in such a way as to cause or to be likely to cause distress, danger or annoyance to any third party (including) other clients or staff, or damage to property, we reserve the right to terminate the holiday of the person concerned without notice and ask them to leave the premises. In this situation, our responsibilities to that person (including any return transport arrangements) will immediately cease and we will not be responsible for meeting any costs or expenses they may incur as a result. We will not make any refunds or pay any compensation to the individual involved or to members of his/her party or associates wishing to curtail their holiday as a result. The accommodation provided is only for the use of those persons named on the booking form and subletting sharing or assignment is prohibited. You must pay for any damage or breakages in the accommodation, which are your responsibility, before you vacate the accommodation. It is an entry requirement of most countries that you and all members of your party, including children, are in possession of valid passports at the time of travel. Recent legislation requires that passports are valid 6 months after your return date and the airlines/immigration officials may prohibit access unless this rule is observed. We cannot accept liability if you are refused entry onto a flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline or authority. Requirements may change and you should check the up-to-date position with the passport office prior to departure. Before travelling you are advised to check with your own doctor for your own medical requirements. A complimentary chalet minibus service will transfer you to and from Geneva airport and transport you around the resort. This service is designed to take you to and collect you from prearranged starting and finishing points at the beginning and end of the day. We will also do our best to accommodate other requests for transport around the resort but cannot guarantee this. This does not form any part of your holiday contract or holiday cost. The chalet staff will have one day off a week. On this day breakfast and afternoon tea will be provided on a self-service basis. A binding contract between us comes into existence when we dispatch our confirmation letter to you. The contract between us, and any matters arising from the contract, will be governed by English law and are subject to the jurisdiction of the courts of England and Wales. Click here to return to the booking form